CUSTOMER SERVICE TIER I

Pay : $16.50 - $23.03

GENERAL STATEMENT OF DUTIES : Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast pace environment and have good communication skills. Perform any other duties as directed by management.3

EXAMPLES OF WORK PERFORMED : Provide timely and accurate information to customers' requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery / leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.

EMPLOYMENT STANDARDS : Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS : To successfully perform the essential functions of the job, an employee must be able to perform the following : Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing / listening and repetitive motion.

Heavy Work : Lifting up to 20 lbs occasionally.

Work Environment : Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Salary : $17 - $23