What are the responsibilities and job description for the CUSTOMER CARE SPC TIER I position at Mathis Home?
Examples of Work Performed for Customer Care Specialist:
- Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e.
- Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.);
- Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management.
- Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases;
- Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels;
- Follows up with factory on outstanding service orders to update status;
- Works non-sellable report to eliminate items waiting on parts;
- Partner with sales associates to meet and exceed customer service expectations;
- Ability to organize and manage multiple priorities;
- Maintain the office appearance by keeping everything neat and clean;
- File the daily invoices.
EMPLOYMENT STANDARDS FOR CUSTOMER CARE: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion.
Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
*Non-safety sensitive*
