What are the responsibilities and job description for the MATTRESS SERVICE REP (FT/OKC) position at Mathis Home?
Schedule: Flexible
EXAMPLES OF WORK PERFORMED FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE:
- Provide timely and accurate information to customers’ requests and concerns
- Assist customers over the phone.
- Inbound calls with customers regarding warranties and returns
- Orders all parts for missing hardware, legs, replacements.
- Follows up with factory on outstanding service orders to update status
- Works non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
- Ability to organize and manage multiple priorities
- Maintain the office appearance by keeping everything neat and clean
- File the daily invoices
Perks that come with the job as Mattress Customer Service Representative:
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
- Gym onsite!
EMPLOYMENT STANDARDS FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening
and repetitive motion.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
*Non-Safety Sensitive Position*
