What are the responsibilities and job description for the RUG SALES ASSOCIATE TEAM LEAD position at Mathis Home?
Pay: $50,000 - $200,000
MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lower prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.
GENERAL STATEMENT OF DUTIES: Under general supervision of the Sales Manager, the Sales Associate’s primary responsibility is to provide the best service whether or not the customer chooses to make a purchase. The Team Lead will have the additional responsibility of assisting with the training of new employees, helping current employees improve, and assisting the manager with escalated customer service issues. Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Job requires being reliable, responsible, and dependable while abiding with safety regulations. Must have attention to detail and be thorough in completing work tasks. Sales Associates will be on their feet for long periods of time walking the showroom floor. Occasionally perform in-home consultations with clients. Accurately and efficiently complete all sales transactions. Effectively communicate customer service issues and requests to management.
EXAMPLES OF WORK PERFORMED: Sales Associate Team Lead promote and sell merchandise displayed on show room floor; work directly with internal and external customers; follow up with customer orders and inquires; assist with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; ask customers questions about products, prices, availability, and product uses to get a better understanding ofthe customer’s needs; explain features of products in a manner that the customer will understand; explain features of products that will benefit the customers based on their needs; prepare sales tickets for orders obtained; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise to customers; must stay educated on new products, policies, as well as advertisements the store is running; knowledge of methods for showing, promoting, and selling products; use excellent customer relations. Following up with customers by email and phone. Occasionally travel to customers home and perform in-home consultations, maximizing the opportunity to increase sales; floor and accessory layout design inside the customers home; meet delivery drivers at customer homes and direct installation of merchandise; Perform any other duties as directed by management.
EMPLOYMENT STANDARDS: Ability to lift merchandise of 50lbs to move furniture as part of the selling process (flipping rugs); must be able to walk or stand for long periods of time; must be able to listen and respond to customer’s needs; ability to communicate effectively with team members; sales experience preferred, not required; positive attitude when working with internal and external customers; Must be 21 years old or older with a valid driver’s license with no more than 2 traffic violations or 1 chargeable accident within the past three years.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 50 lbs often, and/or up to 10 lbs occasionally to move objects.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
Salary : $50,000 - $200,000
