SUPPORT TECH TIER 2 (TULSA/FT)

EXAMPLES OF WORKED PERFORMED FOR SUPPORT TECH TIER 2:

• Answer staff questions in person and via phone on all company supported applications
• Troubleshoot complex computer problems
• Determine source of computer problems, remotely and onsite; advise staff on appropriate action
• Serve as liaison between Tier 1 teammates and the network and development teams to resolve issues
• Provide recommendations on company application and hardware purchases
• Document resolutions for future reference
• Examples could include; Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix. Troubleshoot and repair printing, desktop hardware and software, user permission issues, video surveillance hardware, basic network wiring and point of sale hardware
• Perform any other duties as directed by management

Perks that come with the job as Support Tech Tier 2:

• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program.
• Paid Vacation
• Employee Discounts 10%
• Gym onsite

EMPLOYMENT STANDARDS FOR SUPPORT TECH TIER 2: Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred; experience with hardware and software installation in a PC environment; general knowledge of new technologies and business software; knowledge of windows desktop products and of setting up new users in active directory; ability to administer user email accounts and support networked printers and multi- function printing devices; working knowledge of PC components; orientation and training of new staff; must be at least 21 years of age with a valid Driver’s License with no more that 2 moving violations and 1 chargeable accident in the last 3 years; ability to manage multiple projects, activities, and tasks simultaneously; facilitation and change management skills; highly developed verbal and written communications; ability to learn and comprehend new technologies with minimal management; basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 45 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*Safety Sensitive*

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekdays
• Weekends as needed

Experience:

• Windows: 1 year (Preferred)
• Help desk: 1 year (Required)

Work Location: In person