What are the responsibilities and job description for the Enterprise User Engagement Customer Success Specialist (35233-JVIT) position at MathWorks?
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More : https : / / www.mathworks.com / company / jobs / resources / applying-and-interviewing.html#onboarding.
As an Enterprise User Engagement Customer Success Specialist (CSS), you will join an account team that collaborates directly with a portfolio of Enterprise accounts, ensuring customers achieve their desired outcomes and expand adoption of MathWorks products and services. The CSS will focus on user engagement to improve customer satisfaction, business outcomes, and retention. This is an exciting opportunity to drive meaningful impact and foster strong, lasting relationships with our valued customers.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Identify and onboard new users to drive awareness of the Enterprise License and use of MathWorks tools, services, and training.
- Prospect to uncover opportunities for expanding product usage and training. Engage and qualify existing contacts to uncover additional needs and coordinate with Account Managers for further action.
- Design and execute private event plans in collaboration with the account team and promote the events through various channels.
- Develop tailored customer communications for effective engagement.
- Execute targeted follow-up with users and other engagement activities based on customer needs.
- Ensure accurate customer data and customer success activities are collected and entered into the CRM system.
- Measure results of all activities and identify improvements.
Qualifications
Required Qualifications
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .MathWorks participates in E-Verify. View the E-Verify posters here .PDN-9e450600-9f67-41d8-a45b-d4d6f6c9d969
