What are the responsibilities and job description for the Dispatcher for Logistics and Transportation position at Matic Logistic Solutions USA LLC?
Company description
Here at Matic Logistic Solutions USA LLC, we proudly hold over 30 years of combined experience with a team that specializes in time sensitive critical freight. We provide 24/7 customized logistic solutions to our customers in the USA, Canada and Mexico moving freight through road or rail, air or sea. We are constantly growing and looking for new talent! Come join our passionate team of experts.
What we Offer:
- Competitive Salary wage (based on knowledge and experience)
Job description
This position is an important component of the Supply Chain process responsible for planning, organizing, and providing exceptional customer service to our customers and carriers.
Duties and Responsibilities
- Coordinate with customers to ensure on time delivery and track and trace
- Coordinate movement with carriers to ship throughout Canada and the USA
- Track, record and report the movement of goods daily and monthly via in house software and the transportation management system
- Perform driver check-ins throughout the shift to ensure communication is provided to our customers in an efficient manner
- Field incoming calls / emails from customers/carriers
- Trouble shoot and resolve potential delivery and pickup problems in an effort to prevent service issues/failures
- Review transportation rates and other related costs
- Other duties/responsibilities as required by company management
Requirements, Knowledge, Skills and Abilities:
- Strong customer service skills
- Communicate effectively and professionally via email and telephone
- Planning and organization skills with attention to detail
- Ability to multi-task, prioritize and manage time effectively
- Experience with RXO and Ryder track and trace
- Experience with RXO Bidding
- Knowledge of transportation management systems
Education and Experience:
- 1 year in a transportation, dispatch or customer service role.
- Must have experience with RXO and Active Aero Customers.
Schedule:
- 8-hour shifts with subject to over-time
SERIOUS INQUIRIES ONLY--PLEASE CALL 734-239-0632
Job Type: Full-time
Pay: From $59,000.00 per year
Schedule:
- 8 hour shift
Experience:
- dispatching: 1 year (required)
Work Location: In person
Salary : $59,000