What are the responsibilities and job description for the Client Support Specialist position at Matlen Silver?
Job Title: Client Support Specialist/Call Center Agent
Location: El Paso, Texas
Duration: 3-6 month contract to hire
Environment: Hybrid (thurs/fri remote)
Pay: $25/hour W2
MINIMUM REQUIREMENTS:
- Experience in client-facing roles providing phone and email support (chat support experience is a plus).
- PROFICIENT CRM skills, communication, organizational, and innovation skills.
- Background in a high-productivity (not high volume) call center environment (10–15 calls/day) with a focus on research and resolution.
- Strong troubleshooting skills for payroll, benefits, or software issues, including investigating payment discrepancies.
- Familiarity with CRM or HCM systems (e.g. Workforce Now, Salesforce, or similar platforms).
- Prior experience in payroll, benefits, or related industries.
- Ability to deliver training on technology platforms and ensure client success through proactive problem-solving.
Description:
We are seeking a Client-Facing Payroll Support Specialist to provide exceptional phone and email support to small business clients. You will troubleshoot payroll and benefits software issues, resolve payment discrepancies, and guide clients through system usage and training. This role involves handling 10–15 detailed cases daily, requiring strong research and problem-solving skills in a high-productivity environment. Experience with payroll systems, client-facing roles, and CRM or HCM platforms is highly preferred.
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
Salary : $25
