What are the responsibilities and job description for the Executive IT Support Engineer/Technician | Charlotte, NC | Fully onsite position at Matlen Silver?
Job Title: Executive IT Support Engineer/Technician
Duration: 6 months - possible contract to hire
Location: Charlotte, NC 28202 - Fully onsite position
Hourly pay: Up to $55 W2 only
** Due to client requirements only GC holders or USC may apply **
No C2C or W2 referrals please
Onsite Executive Support
Provide exceptional, onsite technology support to our Operating Council members.
This professional-level role will provide top-tier technology expertise to our client's Operating Council, their Executive Assistants, and Board of Directors and is critical in ensuring seamless operational business continuity with timely and effective solutions.
Responsibilities:
Qualifications:
Good to haves (not mandatory):
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
Duration: 6 months - possible contract to hire
Location: Charlotte, NC 28202 - Fully onsite position
Hourly pay: Up to $55 W2 only
** Due to client requirements only GC holders or USC may apply **
No C2C or W2 referrals please
Onsite Executive Support
Provide exceptional, onsite technology support to our Operating Council members.
This professional-level role will provide top-tier technology expertise to our client's Operating Council, their Executive Assistants, and Board of Directors and is critical in ensuring seamless operational business continuity with timely and effective solutions.
Responsibilities:
- This Technician will have system-wide responsibility on complex components in deploying equipment, resolving technology matters, ordering, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Surface Pros, etc.
- Leads the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations.
- Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers; escalating when required.
- Track all incidents in ServiceNow and maintain comprehensive documentation of incident resolution procedures. Effectively prioritizing tasks to meet deadlines in a fast-paced environment with efficient time-management skills. Communicate professionally with the highest executive levels to provide status updates and resolutions.
Qualifications:
- Demonstrated proficiency working with Mac/PC hardware/software, mobile phones/tablets, a wide array of computing peripherals and accessories.
- Strong technical skills and knowledge of technology systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, etc.
- Experience supporting major executive events (i.e., Board of Directors Meetings, town halls, leadership team meetings)
- Excellent communication skills with the ability to engage with stakeholders at the executive level.
- Strategic thinker with a proactive approach to identifying and mitigating potential issues.
- Ability to interpret and convey complex, difficult, or sensitive information.
- Prominent level of dependability and reliability committed to delivering exceptional white-glove services.
- Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.
- Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.
Good to haves (not mandatory):
- Experience with ServiceNow
- PC/Laptop OEM Maintenance Certification
- Certified Technology Specialist (CTS)
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
- Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Apple Certified IOS Technician (ACiT)
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600
Salary : $55
