Demo

Data Center Technical Support Analyst

MATRIX SYSTEMS & TECHNOLOGIES INC
Baton Rouge, LA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/15/2025

Job Description

Job Description

Benefits :

  • Health insurance
  • Paid time off

The scope of the proposed services will include the following :

  • Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software;
  • Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions;
  • Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and / or hardware problems, resolutions, and system and network performance;
  • Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance;
  • Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility;
  • Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support;
  • Review and determine the feasibility and advisability of proposed additions and modifications to the database;
  • Install and customize software and hardware in order to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and / or WANs, communications lines, etc.);
  • Monitor network hardware resources through the implementation of a network inventory system.
  • Design and implement a communications system connecting the various components of an enterprise network;
  • Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network;
  • Consult with users on various requirements and participation in the enterprise network;
  • Monitor and evaluate performance and efficiency of an enterprise network;
  • Establish and manage configuration data on network software and hardware components;
  • Monitor all attached devices in a complex LAN environment, such as work stations, servers, bridges, multi-station access units, etc.; analyzing performance, diagnosing performance problems, and performing load balancing.
  • Expertise and / or relevant experience in the following areas are mandatory :

  • Applicant must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
  • Applicant must have experience in an Enterprise Architecture environment comprised of various components.
  • Applicant must be familiar with how the various components of an Enterprise Architecture integrate.
  • Applicant must have a general understanding and experience with at least one of the following EA components or similar technologies :
  • Item Vendor Description Decision Center, Decision Server IBM Business Rules Engine (BRE) webMethods Software AG Enterprise Service Bus (ESB) API Gateway Broadcom / Software AG Enterprise API Gateway

    Expertise and / or relevant experience in the following areas are desirable but not mandatory :

  • Applicant should have at least six (6) years experience performing these duties in large-scale Enterprise Architecture environments
  • Applicant should have a general understanding and experience with the following EA components or similar technologies :
  • Nutanix

  • VxRail
  • ESXi
  • vCenter
  • Windows Server
  • RedHat Enterprise Linux
  • MS SQL Server 2014
  • Nagios
  • NewRelic APM
  • NewRelic Infrastructure
  • NewRelic Browser
  • Octopus Deploy
  • Puppet Enterprise
  • Splunk
  • Veracode
  • This is a remote position.

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