VST-LA Service Coordinator

Service Coordinator

Full Time - In-office 

Hourly Rate:
$27 - $28.50 Hr DOE

Position Overview:

The Service Coordinator is responsible for ensuring adherence to organizational policies, procedures, and contractual obligations while providing critical support to Veterans and Military Families (MilFam). This role involves coordinating service delivery, maintaining compliance standards, and conducting audits to uphold the integrity and effectiveness of programs.

The position serves as a key liaison between participants, staff, and external partners, ensuring accurate documentation, regulatory compliance, and a seamless participant experience.

Key Responsibilities:

1. Compliance Management:
   • Ensure adherence to federal, state, and local regulations, including maintaining compliance with organizational and contractual requirements.
   • Conduct detailed audits of physical and electronic files, ensuring accurate documentation of participant records and required forms.
   • Identify discrepancies, errors, or inconsistencies and provide actionable recommendations to management.
   • Maintain confidentiality and security of sensitive information in accordance with HIPAA and organizational standards.
   • Monitor compliance-related metrics and prepare audit reports and summaries for management review.
   • Conduct quarterly compliance training for staff, addressing key topics and issues to ensure awareness and adherence to standards.
2. Service Coordination:
   • Manage referrals and participant intake, ensuring accurate collection and documentation of required information, such as ID, SSC, DD214, and enrollment agreements.
   • Assist participants with accessing services, including employment, housing, and education resources.
   • Track and monitor program participation, outcomes, and progress, ensuring alignment with program goals and objectives.
   • Collaborate with internal teams and external partners to resolve discrepancies and ensure effective service delivery.
   • Act as a liaison between participants and service providers to facilitate seamless access to necessary resources.
3. Program Support and Administration:
   • Plan, coordinate, and participate in program activities such as job fairs and community events.
   • Facilitate surveys for participants, employers, and staff to gather feedback and improve program effectiveness.
   • Maintain outreach client information databases, ensuring accurate record-keeping and compliance with reporting requirements.
   • Provide administrative support to ensure efficient operation of programs.
4. Collaboration and Communication:
   • Work closely with management, staff, and external vendors to ensure compliance with organizational goals and standards.
   • Build positive relationships with employers and community partners to enhance participant placement opportunities.
   • Alert management to new requirements or compliance issues, proposing strategies for resolution.

Skills and Abilities:

• Regulatory Compliance Expertise: Knowledge of federal, state, and local laws governing program delivery, data privacy, and participant support.
• Organizational Skills: Ability to manage multiple projects and maintain accurate records while meeting deadlines.
• Communication Skills: Skilled in presenting information constructively and conducting training sessions for staff.
• Analytical Thinking: Strong ability to identify trends, evaluate program performance, and recommend improvements.
• Conflict Resolution: Adept at handling conflicts and facilitating effective problem-solving.
• Technical Proficiency: Proficient in using Microsoft Office, client management systems (e.g., HMIS), and data tracking tools.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience:
  • Minimum of three years of experience in compliance, service coordination, or a related role.
  • Familiarity with military culture and working with Veterans or diverse populations is considered an asset.
• Certifications:
  • HIPAA Compliance Certification or willingness to obtain within 90 days of hire.
  • Knowledge of or experience with CalMHSA and similar platforms preferred.
• Additional Requirements:

Training and Development:

1. Mandatory Trainings:
   • HIPAA Compliance Training to ensure the confidentiality of client information.
   • CalMHSA Certification to meet peer support standards.
   • Trauma-Informed Care and Psychological First Aid training for effective client support.
2. Ongoing Professional Development:
   • Regular participation in team meetings and workshops to stay updated on best practices.

Continuous improvement through advanced training programs and certification renewals.

Salary : $27 - $29