What are the responsibilities and job description for the Service Advisor position at Matt Bowers Nissan of South Mississippi?
Job Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will act as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role requires strong communication skills, mechanical knowledge, and a passion for the automotive industry. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction while facilitating efficient service operations.
Duties
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of services required, including vehicle maintenance, tire service, diesel engine repair, and automotive diagnostics.
- Collaborate with mechanics and service technicians to ensure accurate understanding of repairs needed.
- Prepare auto estimates for customers based on diagnostics and recommended services.
- Maintain clear communication with customers regarding service progress and any additional repairs needed.
- Manage customer records and ensure all documentation is accurate and up-to-date.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Skills
- Strong mechanical knowledge related to vehicle maintenance and repair.
- Proficiency in automotive diagnostics and troubleshooting techniques.
- Experience in collaboration sales to effectively communicate service options to customers.
- Familiarity with tire service procedures and diesel engine repair practices.
- Ability to work closely with mechanics and service technicians in a fast-paced environment.
- Excellent customer service skills with a focus on building long-term relationships.
- Strong organizational skills to manage multiple tasks efficiently.
Join our team as a Service Advisor, where your expertise will contribute to delivering outstanding automotive services while enhancing customer experiences.
Job Type: Full-time
Pay: $35,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Every weekend
- Monday to Friday
Ability to Commute:
- Diberville, MS 39540 (Required)
Ability to Relocate:
- Diberville, MS 39540: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $85,000