What are the responsibilities and job description for the Inbound Customer Service Representative-Full time position at Matt Hawks Insurance Agency Inc?
Job Description
Job Description
Join Matt Hawks Insurance Agency, a customer-cented organization dedicated to providing exceptional service and support to our valued clients. We are located in Ogden, Utah, and take pride in our local community connections. As a Customer Service Representative, you'll play a vital role in ensuring our clients receive the highest level of satisfaction.
What sets us apart? We believe in fostering a positive and inviting atmosphere that encourages teamwork, growth, and personal development. Every day, you'll have the opportunity to make a difference in the lives of our clients by providing top-notch assistance and building strong relationships.
If you thrive in a people-oriented environment and possess a passion for delivering excellent service, Matt Hawks Insurance Agency is the place for you. Apply now and become a part of our dedicated team!
Benefits
Hourly Base Salary Commission Bonus Opportunities
Retirement Plan
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Evenings Off
Hands on Training
Teledoc Access benefit for Remote Healthcare
Responsibilities
Client Support : Provide friendly and efficient customer support, addressing inquiries and resolving issues in a timely manner.
Policy Assistance : Perform policy reviews, Assist clients with policy-related questions, changes, and updates, ensuring accuracy and thoroughness.
Claims Handling : Process and facilitate claims, guiding clients through the claims submission process and ensuring a seamless experience. Writing new policy's.
Problem Solving : Identify and resolve customer concerns, demonstrating strong analytical and critical thinking skills.
Documentation : Maintain accurate and detailed records of interactions and transactions to ensure a high level of service.
Relationship Building : Build and nurture relationships with clients, fostering loyalty and trust.
Requirements
Candidate is required to hold an active Property & Casualty Insurance license
We provide training material to study for the state Property & Casualty exam, and we reimburse for the 1st successful attempt
Customer Focus : Strong commitment to providing exceptional customer service, with a genuine desire to help and support clients.
Communication Skills : Excellent verbal and written communication skills, with a professional and friendly demeanor.
Problem Solving : Ability to analyze situations, identify solutions, and make informed decisions.
Attention to Detail : Meticulous attention to detail and accuracy when handling client information and documentation.
Team Player : Ability to collaborate effectively with colleagues and contribute to a positive and inclusive work environment.
Organization Skills : Strong organizational and multitasking abilities, with the capability to manage multiple priorities.