What are the responsibilities and job description for the CSR - Customer Service Representative position at Matt Horn Insurance?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and address customer needs will be crucial in fostering long-term relationships and enhancing customer satisfaction.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies to assist customers effectively.
- Handle customer complaints with empathy and professionalism, working towards resolution.
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- Conduct outbound calls for follow-ups as needed.
- Perform data entry tasks to update customer information in the system.
- Collaborate with team members to improve service delivery and customer experience.
- Maintain a clean and organized workspace while adhering to company policies.
Skills
- Strong customer support skills with a focus on client services.
- Excellent phone etiquette and communication abilities.
- Experience in a call center environment is preferred but not required.
- Bilingual proficiency is a plus, enhancing communication with diverse customers.
- Proficient in computer systems for data entry.
- Ability to handle cash transactions accurately when required.
- Strong problem-solving skills with a proactive approach to challenges.
- A friendly demeanor with the ability to work well under pressure.
Join us as we strive to provide outstanding service to our customers!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Ability to Commute:
- Burkburnett, TX 76354 (Required)
Ability to Relocate:
- Burkburnett, TX 76354: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12