Billing Specialist

Description

We are seeking a detail-oriented and organized Billing Specialist to manage the billing, invoicing and reporting for a top customer account. This role involves handling all aspects of billing, from generating invoices to resolving billing discrepancies, maintaining financial records, and supporting the Finance Team in financial reporting and analysis.  The ideal candidate will have strong analytical skills, ability to use the Microsoft Office Suite of products, knowledge of accounting principles, and resolve discrepancies effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Prepare, Generate, and Distribute Invoices:
  Accurately prepare and issue invoices to clients in a timely manner, ensuring compliance with all existing contracts and agreements.

• Maintain Customer Documentation:
  Keep detailed records within customer portals and highlight any process or billing issues to the supervisor for prompt resolution.

• Investigate and Resolve Billing Discrepancies:
  Proactively address and resolve billing issues or disputes, working closely with both internal teams and the external customer to ensure proper handling and resolution.

• Follow-Up on Overdue Accounts:
  Monitor overdue accounts and follow up with clients to ensure timely payments, contributing to the reduction of delinquency rates and maintaining healthy cash flow.

• Assist with Reporting Requirements:
  Support weekly and monthly client reporting, providing accurate data related to invoicing, payments, and outstanding balances.

• Maintain and Update Customer Records:
  Ensure customer billing information in the company’s financial system is kept up-to-date and accurate.

• Customer Communication:
  Address customer inquiries regarding invoices, payments, or account statuses through effective and professional communication.

• Collaboration with Internal Departments:
  Work closely with internal teams, including Sales and Customer Support, to ensure smooth communication, prompt issue resolution, and seamless billing processes.

EDUCATION AND/OR EXPERIENCE:

• Strong computer skills with knowledge of Microsoft applications; NetSuite knowledge a plus.

• Associate or bachelor’s degree in accounting, finance, or related field preferred.

• 1-3 years of experience in billing, accounts receivable, or a similar finance-related role

• Ability to work independently.

• Detail Oriented.

• Strong communications skills are both written and verbal.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee should anticipate the following requirements essential for this position, including:

• The ability to communicate orally with others. (Co-workers, management, customers, vendors).
• Regular use of telephone and e-mail for company communication.
• Constantly operates a computer and other office machinery
• Good manual dexterity for the use of office equipment and tools.
• Specific vision abilities include close, distant, color, peripheral vision, depth perception and the ability to adjust focus.
• Sitting or standing for extended periods (up to 75%).

COMPANY OVERVIEW

We are Matter Surfaces- an industry-leading architectural surfaces company headquartered in Southeastern Massachusetts with distribution centers throughout the US, showrooms in NYC and LA and a nationwide sales network. Building on our over 50 years of growth and success in the building materials industry, we are just getting started!

We are a team of passionate individuals who think that our business isn’t just our products- it’s our relationships. We pride ourselves on building partnerships with our clients, vendors and each other and believe that we succeed when those around us do. We live by our values of passion, collaboration and impact and create an open environment in which everyone has a voice, is listened to and is valued for their contributions. Our people are our greatest asset and the core of our success.