What are the responsibilities and job description for the Customer Service Rep position at Matthew Moore Agency LLC?
Benefits:
Are you an organized, detail-oriented professional looking for a dynamic role in the insurance industry? The Matthew Moore Agency LLC, an independent agency with American Family Insurance, is looking for a Licensed Customer Service Representative to join our team in Green Bay, WI!
About the Role
As our Licensed Customer Service Representative, you’ll play a key role in keeping our agency running smoothly. You’ll assist with insurance-related administrative tasks, support customer sales & service efforts, and ensure efficient office operations.
What You’ll Do:
✅ Process insurance documents, applications, and policy changes
✅ Follow up on leads, referrals, and inquiries to support sales
✅ Educate customers on insurance products and tailor solutions to their needs
✅ Handle phone calls, emails, and customer inquiries with professionalism
✅ Assist with billing, payments, and claims follow-ups
What We’re Looking For:
✔ Licensed in Property & Casualty in the State of Wisconsin
✔ Previous administrative or office support experience (insurance experience a plus!)
✔ Strong organizational skills and attention to detail
✔ Excellent communication and customer service abilities
✔ Proficiency in Microsoft Office and ability to learn insurance systems
✔ A team player with a positive, professional attitude
What We Offer:
If you’re a motivated professional who enjoys working in a fast-paced environment, we’d love to hear from you!
Join the Matthew Moore Agency LLC and be a part of a team that values dedication and excellent service!
- IRA
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Are you an organized, detail-oriented professional looking for a dynamic role in the insurance industry? The Matthew Moore Agency LLC, an independent agency with American Family Insurance, is looking for a Licensed Customer Service Representative to join our team in Green Bay, WI!
About the Role
As our Licensed Customer Service Representative, you’ll play a key role in keeping our agency running smoothly. You’ll assist with insurance-related administrative tasks, support customer sales & service efforts, and ensure efficient office operations.
What You’ll Do:
✅ Process insurance documents, applications, and policy changes
✅ Follow up on leads, referrals, and inquiries to support sales
✅ Educate customers on insurance products and tailor solutions to their needs
✅ Handle phone calls, emails, and customer inquiries with professionalism
✅ Assist with billing, payments, and claims follow-ups
What We’re Looking For:
✔ Licensed in Property & Casualty in the State of Wisconsin
✔ Previous administrative or office support experience (insurance experience a plus!)
✔ Strong organizational skills and attention to detail
✔ Excellent communication and customer service abilities
✔ Proficiency in Microsoft Office and ability to learn insurance systems
✔ A team player with a positive, professional attitude
What We Offer:
- Competitive pay: $XX - $XX per hour sales commission, based on experience
- Full-time, stable position with growth potential
- Supportive and friendly work environment
- Opportunity to gain valuable experience in the insurance industry
- Paid training and ongoing professional development
If you’re a motivated professional who enjoys working in a fast-paced environment, we’d love to hear from you!
Join the Matthew Moore Agency LLC and be a part of a team that values dedication and excellent service!
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.