What are the responsibilities and job description for the Automotive Appointment Coordinator position at Matthews Auto Group?
Essential Job Duties:
The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required.
- Schedule service appointments for customers
- Answer incoming phone calls to the service department
- Communicate with customers regarding their vehicle’s service needs
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Ensure that service advisors receive messages promptly
- Make service appointments if service advisors are unavailable, route appointment information to the appropriate service advisor
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Properly process and document charge purchases according to the policies established
- Maintain accurate and detailed notes on all customer interactions
- Participate and keep up to date with on-the-job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.
Additional Skills:
· Problem Solving, Quality Focus, Customer Service, Multi-tasker, Trustworthiness able to handle cash
Desired Qualifications:
· High school diploma/GED required
· Excellent communication and organizational skills
· Willingness to participate in in-house and outside training
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
· Working with and near moving/running vehicles
· Noise level in the work environment – low to moderate
· Lifting – low
· Bending, reaching, pushing, pulling – low
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17 - $19
