What are the responsibilities and job description for the Service Advisor position at Matthews Auto Group?
***This position includes a commission-based pay component.
Essential Job Duties:
The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required.
- Initiate automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
- Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintain automotive records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.
- Additional Skills:
- Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
Desired Qualifications:
- High school diploma/GED required
- Bachelor’s degree or 5 years service advising experience
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate well with mechanics, customers and management
- Willingness to participate in in-house and outside training
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
- Working with and near moving/running mechanical parts
- Noise level in the work environment - moderate to above average
- Lifting – low to moderate
- Bending, reaching, pushing, pulling – moderate'
- 'Work Remotely
- No
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $50,000 - $80,000
