What are the responsibilities and job description for the Coordinator - Technical Support position at Matthews International Corporation?
POSITION SUMMARY
Matthews International is the acknowledged global leader in Cremation Equipment, with more than 5,000 cremators installed worldwide!
The Technical Support Representative is responsible for supporting funeral homes and crematories that are subscribed to our M-Pyre system. The M-Pyre system is our most advanced system and allows the Matthews support team to log in to crematory machines from anywhere in the world.
Medical Benefits : Covered Day 1!
401K : Immediately Vested, Company Match!
Stock Purchase Plan : Quarterly Company Match!
ETO : 13 Days
JOB RESPONSIBILITIES
Supports clients online and by phone.
Sets up online customers using web interface
Route incoming calls to appropriate department.
Documents all support provided in Team Viewer and Salesforce
Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
High School Diploma or GED.
Associates Degree a plus.
2 years of previous technical support experience; or equivalent combination of education and experience.
Cremation / Deathcare Industry experience is a plus.
Basic degree of proficiency in Windows OS, Android and Apple OS, MS Office Suite, Outlook & Internet Applications.
Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
Basic understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail, deadlines and reporting.
Possess a mechanical aptitude; ability to instruct other people how to use hand tools for electrical parts installation and calibration.
Ability to work overtime as necessary.
PHYSICAL ASPECTS / WORK ENVIRONMENT
Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and / or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
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