What are the responsibilities and job description for the Service Excellence Specialist position at Mattioni Plumbing, Heating & Cooling?
About Us
">At Mattioni Plumbing, Heating & Cooling, we pride ourselves on being a family-owned and operated business that values the skills and dedication of our team members. We're more than just local plumbing, heating, and cooling experts - we're a close-knit team that feels like family. Our success is driven by hiring the best and fostering a positive, vibrant culture where hard work is rewarded with growth and camaraderie.
">The Role of an HVAC Service Technician
">As an expert HVAC Service Technician, you'll diagnose, repair, and maintain heating, cooling, and air quality systems, guiding customers to enhance their home comfort and satisfaction. This role involves delivering top-notch customer service by communicating clearly and professionally, ensuring customers make informed decisions about their home comfort systems.
">Key Responsibilities
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- Recognize and recommend additional services, including system upgrades, maintenance agreements, and new installations, to enhance customer satisfaction and loyalty. ">
- Coordinate seamlessly with Dispatch and the Service Manager to maintain an efficient daily schedule. ">
- Keep your company vehicle clean, organized, and fully stocked to ensure preparedness on every job. ">
- Maintain accurate and timely completion of all paperwork, including service records, dispatch notes, and invoices. ">
- Uphold a polished, professional appearance at all times to represent the company's commitment to quality. ">
- Participate in ongoing training to develop your skills and stay up-to-date with industry standards. ">
Benefits
">We offer a comprehensive benefits package, including competitive hourly pay, a bonus plan based on experience, comprehensive company-sponsored healthcare, dental and vision plans, paid time off, paid maternity/paternity leave, 401(k) retirement plan, and employee referral program.
">Career Advancement Opportunities
">We believe in investing in our employees' growth and development. With opportunities for career advancement, ongoing training, and support, you can take your career to the next level with us.
