Customer Experience Director

Unlock Your Potential with Mattress Warehouse About Us

• We aim to revolutionize the sleep industry through innovative solutions.
• We foster a culture of excellence and continuous improvement.

Your Key Responsibilities:

1. Develop and execute strategies to drive sales performance and customer satisfaction.
2. Demonstrate and recommend top-quality products to customers.
3. Mentor and train team members to achieve sales goals and deliver outstanding customer service.
4. Manage store operations, inventory, and sales reporting.
5. Ensure a visually appealing showroom and adherence to company standards.
6. Lead by example, promoting a positive and productive work environment.

Our Ideal Candidate:

1. Previous experience in retail, customer service, or sales is highly valued.
2. Proven leadership and coaching skills to empower team success.
3. Exceptional communication and interpersonal skills to build strong customer relationships.
4. Ability to lift up to 75 lbs. and maintain a tidy showroom.
5. A driven, goal-oriented mindset with a passion for delivering exceptional customer experiences.

Why Choose Us?

1. Competitive compensation package with unlimited commission potential.
2. Comprehensive benefits tailored to meet individual needs.
3. Retirement planning support through a 401(k) program.
4. Flexible work-life balance with paid time off.
5. Career growth opportunities through extensive training and development.
6. Employee discounts on top mattress brands.
7. Access to cutting-edge technology, such as our bedMATCH diagnostic system.