What are the responsibilities and job description for the Field Service Engineer - 370382 position at MAU?
Expand your professional career as a Field Service Engineer with MAU at EPICA in Landrum, SC. As a Field Service Engineer, you will be responsible for servicing and supporting Epica products, providing technical support both on-site and remotely, and building long-term relationships with customers. You’ll collaborate closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. (This is a direct-hire opportunity).
What We Offer
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What We Offer
- Competitive Pay
- 1st Shift; Flexible Hours
- Health benefits, including telehealth medical services
- Opportunity for advancement
- 401k
- 401k matching
- Life insurance
- Health insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid holidays
- Paid time off
- Opportunity for advancement
- Employee stock ownership plan (ESOP)
- Bachelor’s degree in Mechanical, Biomedical, or Electrical Engineering
- 3.5 years in servicing CT Imaging Products
- Completion of a CT technology certification program is preferred
- Expertise in service, repair, and troubleshooting
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office suite
- Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time.
- Provide technical support for Tier 2 service calls, both on-site and remotely
- Manage customer inquiries with professionalism and a positive attitude
- Track and document service costs and actions in the Enterprise ERP system
- Stay updated on product changes, upgrades, and system bugs
- Coordinate repair parts and ensure correct pricing for service contracts
- Support Sales Representatives by creating and processing repair quotes
- Participate in continuous improvement initiatives to enhance product and service quality
- Process equipment loaner forms and the appropriate contract on discrete repairs requested by customers
- Through coordination with the Technical Services department, process equipment loaner requests from customers
- Various responsibilities
- Perform other tasks as assigned
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