Guest Service Agent (Part-time / Casual)

About Us

People are the cornerstone of the Maui Beach Hotel experience. We believe in nourishing talent, motivating creativity, and advocating for inclusion, compassion and respect. Our associates grow and thrive at every level. As a result, our team members are at the top of their game. Known for getting it right the first time, they're empowered, original, and intuitively adaptive.

Want to work for a team that believes in you and what you can do? Take the first step towards a new career in hospitality now. Apply today.

Position Overview :

As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm welcome, assisting with check-in / check-out procedures, and ensuring that guests have a memorable and comfortable stay. Your exceptional communication skills and dedication to guest satisfaction will play a vital role in creating a positive and enjoyable experience for our visitors.

Essential Functions

• Guest Reception : Warmly greet arriving guests, making them feel welcome and addressing any initial inquiries they may have.
• Check-In / Check-Out : Efficiently handle guest check-in and check-out procedures, ensuring accurate information, verifying identification, and processing payments.
• Reservations : Assist guests in making, modifying, and canceling room reservations while providing accurate information about room availability, rates, and hotel services.
• Information Resource : Serve as a knowledgeable resource for guests, offering information about hotel amenities, local attractions, and dining options.
• Customer Service : Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring their needs are met promptly and professionally.
• Room Assignments : Allocate guest rooms and keys based on reservations, special requests, and room availability, while maintaining an organized check-in process.
• Billing and Payments : Handle guest payments, process credit card transactions, and accurately manage financial transactions during check-in and check-out.
• Communication : Relay guest requests and special instructions to appropriate departments, ensuring a seamless guest experience.
• Phone and Email Correspondence : Answer incoming phone calls, respond to email inquiries, and provide information to potential guests, addressing their queries and concerns.
• Collaboration : Coordinate with housekeeping, maintenance, and other departments to ensure timely delivery of guest services and resolve any issues.
• Problem Solving : Effectively handle guest complaints or issues, finding appropriate solutions while maintaining a positive and professional demeanor.
• Upselling : Promote additional hotel services, amenities, and upgrades to enhance the guest experience and generate revenue.
• Front Desk Operations : Maintain a clean and organized front desk area, manage paperwork, and update guest information in the hotel management system.

Requirement & Qualifications

Benefits

Disclaimer : By submitting your application for this position, you acknowledge and consent to undergo a comprehensive background screening and drug testing process as a condition of employment. This screening may include, but is not limited to, verification of identity, criminal history, credit history, education, employment history, and professional references. Furthermore, you agree to participate in any required drug testing, which may involve the collection and analysis of urine, blood, saliva, or hair samples. The results of these screenings will be used in accordance with applicable federal, state, and local laws, and may impact the final hiring decision. Please note that any false statements or omissions on your application may result in disqualification from the hiring process or termination of employment. By proceeding with your application, you confirm your understanding and acceptance of these terms.