What are the responsibilities and job description for the West Side Welcome Center Representive position at Maui Family YMCA?
POSITION SUMMARY
Deliver excellent service to all members, guests and program participants. Responds to member and guest needs in a timely manner, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS
1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA
4. Develops and maintains positive relationships with members, staff, volunteers, and the community
5. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
6. Responsible to accurately receive, count and process credit/cash payments from members and participants.
7. Exhibits a positive attitude and behavior consistent with the philosophy, values, and mission of the YMCA.
8. Provides prompt quality customer service in a friendly, timely and professional manner.
9. Applies all YMCA policies dealing with member services.
10. Monitor the restrooms when required.
11. Exhibits a positive attitude and behavior consistent with the philosophy, values, and mission of the YMCA.
12. Wear the required name tag and overall appearance is neat, clean and professional in accordance with required dress code.
13. Reviews, monitors daily schedule
14. Attends regular staff meetings.
15. Other duties as assigned
QUALIFICATIONS
1. Certifications: CPR, Basic First Aid
2. Child Abuse Prevention Training
3. At least 18 years of age.
4. Patience and the ability to communicate with all ages and levels of students, parents and caregivers, and other Y staff and volunteers
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Night shift
Ability to Commute:
- Lahaina, HI 96761 (Required)
Ability to Relocate:
- Lahaina, HI 96761: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16