What are the responsibilities and job description for the Retail Specialist position at Maui Jim Sunglasses?
At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The major function of this position is:
As a Retail Specialist you are a vital leader in ensuring smooth store operations, providing exceptional customer service, and overseeing daily activities. You are responsible for key operational functions, including opening and closing, cash management, and maintaining operational readiness and team security. You will also partner with the store leadership team to drive sales and achieve business results by focusing on delivering a premium customer experience, fostering strong employee relations, and maintaining operational excellence, all while upholding Maui Jim culture and retail expectations.
As a Retail Specialist you are a vital leader in ensuring smooth store operations, providing exceptional customer service, and overseeing daily activities. You are responsible for key operational functions, including opening and closing, cash management, and maintaining operational readiness and team security. You will also partner with the store leadership team to drive sales and achieve business results by focusing on delivering a premium customer experience, fostering strong employee relations, and maintaining operational excellence, all while upholding Maui Jim culture and retail expectations.
Work Schedule Requirements:
- Retail store hours vary, typically from 9:00 AM to 9:00 PM, Sunday through Saturday, with flexibility required to meet the needs of the business.
- Availability to work weekends, evenings, and holidays as necessary to support store operations and ensure team coverage.
- Availability to fill scheduling gaps across multiple locations as needed to ensure seamless business operations and staffing coverage.
- Located in Kaanapali, HI
Hourly Wage: $26 - $28, plus retail commissions.
Location: Kaanapali , Hawaii
Location: Kaanapali , Hawaii
The primary responsibilities and duties of this position are:
- Open and close the store according to standard operating procedures.
- Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
- Foster long-term customer loyalty by proactively engaging with customers, providing personalized assistance with their shopping needs, answering questions, and resolving any issues that arise
- Handle cash and credit card transactions accurately and efficiently
- Assist the Assistant Store Manager in maximizing revenue by promoting sales and providing exceptional customer experiences that reflect the brand's values and principles.
- Assist with product flow, inventory management, restocking, and daily store maintenance, ensuring operational needs are met as directed by Store Management.
- Ensure the store's visual presentation consistently reflects the brand image by maintaining visual merchandising standards.
- Oversee POS procedures, ensuring accurate reconciliation, processing of returns, exchanges, gift cards, and discounts.
- Effectively resolve customer concerns and issues, maintaining composure and professionalism, even in high-pressure situations.
- Collaborate with team members to gather, analyze, and communicate customer feedback, and to identify opportunities for process and service enhancements.
- Maintain a clean, organized, and presentable sales floor, ensuring the store consistently meets brand and visual standards.
- Support inventory management and ensure the store is well-stocked at all times.
- Assist in training new team members and providing ongoing coaching and feedback to ensure their success.
- Assist with back-of-house duties, including receiving and merchandising products.
- Demonstrate deep knowledge of Maui Jim’s product lines, trends, and customer needs, and communicate product offerings to meet customer preferences.
- Promote and adhere to store policies and procedures, particularly in relation to Point-of-Sale transactions.
- Perform other work-related tasks as requested or required.
Desired Qualifications:
As a guide, indicated below is the preferred education and experience for this position
- High School Diploma required; 2 years of college education preferred.
- Minimum of 3 years of relevant leadership experience experience in a retail or similar client-facing environment with closing and opening responsibilities
- Minimum of one year of experience in sales and merchandising (preferably retail goods).
- Experience in the eyewear industry is a plus, though not required
Desired Skills and Qualifications:
- Excellent organizational skills and attention to detail.
- Positive, energetic, and sales-focused attitude with the ability to motivate and engage others.
- Flexibility to work varied shifts, including weekends and holidays.
- Exceptional customer service skills with the ability to efficiently and professionally manage customer inquiries and resolve concerns.
- Demonstrated ability to independently problem-solve and maintain composure in high-pressure situations.
- Creative, adaptable, and results-oriented mindset.
- Strong interpersonal and collaboration skills.
- Excellent communication skills, including the ability to present information effectively to diverse audiences.
- Ability to work efficiently under pressure and meet deadlines.
- Strong self-motivation, entrepreneurial spirit, and proven leadership abilities.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with POS systems and data entry, with a typing speed of 20-30 words per minute.
- Professional appearance and demeanor, representing the brand positively to customers and team members.
Physical Requirements:
- Ability to stand and walk for extended periods, up to a full work shift. Includes using ladders and stairs as part of daily operations
- Ability to lift and carry up to 50 pounds to manage inventory, stock shelves, and set up displays.
- Ability to bend, stoop, kneel, and crouch to reach merchandise, organize stock, and maintain store cleanliness.
- Ability to reach above shoulders and below the knees to access merchandise and stock.
- Sufficient visual acuity to operate POS systems, assess product quality, and ensure accurate transactions.
- Sufficient manual dexterity to handle merchandise, operate POS systems, and perform other tasks requiring fine motor skills.
- Ability to communicate clearly and effectively with customers and staff, both verbally and in writing.
- Flexibility to work weekends, evenings, and holidays as required and fill scheduling gaps required for the business needs.
- Reliable transportation to travel between assigned stores.
Work Shift:
Special Language Requirement (If Applicable):
Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.
Benefits Included:
- Low Insurance Premiums on Medical, Dental, and Vision
- Flexible Spending Accounts
- Health Savings Accounts (with Company Match)
- Short Term and Long-Term Disability
- Voluntary Critical Illness, and Accident Coverages
- Tuition Reimbursement
- Paid Paternity and Maternity Leave
- Paid Time Off
- Paid Holidays
- Company Paid Life AD&D Insurance
- Voluntary Life & AD&D Insurance
- 401K Match
- Paid Bereavement
- Employee Assistance Program
- Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. All plans subject to eligibility requirements.
Salary : $26 - $28
