What are the responsibilities and job description for the Bell Expeditor (Full Time) position at Mauna KEA Beach Hotel Corp?
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits : medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Division : Front Office (FRN006)
Effective as of 9 / 1 / 2024
Bell Expeditor
Primary Responsibilities : Greet guests and visitors in a friendly and welcoming manner. Open doors of vehicles arriving or departing the hotel. Responsible for the flow and the parking of vehicles in the front circle. Answer the telephone at the bell desk and arrange assistance for guest. Direct the luggage / valet attendants on the proper rotation of duties and record information in control log book. Assist in valet parking, tagging bags, loading / unloading luggage and lost luggage. Provide information about the resort and its recreational facilities, restaurants, and about the Big Island attractions and local activities.
Essential Duties :
- Greet and welcome guests in a warm and friendly manger personalizing the service.
- Direct the front service employees to ensure that prompt and courteous service is provided according to resort standards.
- Open vehicle doors for guests.
- Record all movements in the control log and ensure completion of requested service.
- Organize group bag deliveries, bag pulls and amenity deliveries.
- Coordinate the rotation of duties for luggage / valet attendants and other front service staff.
- Contact shuttle for guests awaiting pick-up within the resort.
- Communicate with front desk on arrivals, departures and deliveries.
- Provide information to guests regarding the resort and its recreational and dining facilities, Big Island attractions and local activities.
- Answer all phone calls promptly using guest's name.
- Respond and resolve guest complaints and concerns.
- Ensure that the resort shuttle is on schedule and that golf bags or other items are delivered.
- Perform other related duties as assigned or required.
Other Duties :
Working Conditions :
Work Hours :
Equipment Use :
Mental and Physical Demands :
Communication Demands :
Minimum Qualification Requirements :
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
Other details
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Salary : $25
