What are the responsibilities and job description for the Hotel Head Of Housekeeping position at Mauna Kea Beach Hotel?
We are seeking a highly skilled Housekeeping Manager to join our team at Mauna Kea Resort. Our company is dedicated to providing exceptional hospitality experiences, and we believe that the right individual can help us achieve this goal.
Key Responsibilities
- Supervise and inspect the cleaning of guest rooms, offices, back of the house and public areas of the hotel and resort facilities.
- Train and counsel employees to ensure all areas of responsibility operate in accordance to established standard operating procedure and hotel policies and procedures.
- Monitor daily functions to ensure all areas are cleaned and maintained according to resort standards.
Additional Duties
- Conduct safety training and ensure standards are maintained and safety procedures followed.
- Assist with ordering cleaning supplies and equipment.
- Supervise employees following resort policies, procedures and the terms and conditions of the CBA.
- Respond and resolve Housekeeping concerns from guests or other departments in a timely manner.
- Assist Executive Housekeeper and Assistant with daily assignments.
- Process orders for guest room amenities, cleaning chemicals, equipment, uniform, etc.
- Review, approve and verify department payroll.
- Report items in guest rooms or hotel building in need of repair or maintenance.
- Assist in cleaning or other housekeeping services when needed.
Working Conditions
- Indoor, air-conditioned office environment and guest rooms.
- Occasional handling of commercial detergents, cleaning solutions and cleansers.
- Frequent walking hotel corridors and inspecting outdoor areas of resort building.
Requirements
- Must be able to work scheduled determined by Executive Housekeeper or Assistant.
- Equipment Use: Computer with resort's word, spreadsheet and other required software; Telephone and radio Cleaning equipment and supplies such as dust cloths, brooms, dustpans, mops, buckets, vacuum cleaners and various cleaning solutions and disinfectants.
Skills and Abilities
- Require initiative in managing department in compliance with policies, practices and procedures.
- Provide guidance and direction to housekeeping employees, training and supervising their work.
- Require occasional lifting and carrying equipment and supplies weighing up to 25 lbs.
- Must be able to effectively communicate on the phone or in person with guests, employees, and managers to give direction or resolve concerns.
