What are the responsibilities and job description for the Client Support Specialist position at Mauser Packaging Solutions?
Join Our Team as a Client Support Specialist!
At Mauser Packaging Solutions, we believe in creating strong relationships with our customers. As a Client Support Specialist, you will play a vital role in ensuring customer satisfaction through effective communication and problem resolution. If you are passionate about helping others and thrive in a collaborative environment, we want to hear from you!
Key Responsibilities :
- Build and maintain relationships with customers by addressing and resolving their inquiries.
- Manage order entry and updates for assigned accounts effectively.
- Monitor delivery schedules and coordinate with plants to resolve any scheduling conflicts.
- Provide timely updates on order confirmations, changes, and cancellations to customers and internal teams.
- Report unresolved service issues to sales and operations, recommending solutions as needed.
- Verify billing accuracy post-shipment and address any discrepancies.
- Handle credits, return authorizations, and pallet returns efficiently.
- Analyze inventory usage on stocked items and communicate any discrepancies.
- Ensure customer complaints are resolved satisfactorily, with supervisor guidance when necessary.
- Collaborate with Planners, Sales Representatives, and Plant Management to enhance service delivery.
- Generate necessary reports for Plant Management and customers, including inventory and open order reports.
- Process plant claims related to shortages, quality concerns, and miscellaneous issues.
- Efficiently file customer documentation, including shipping records and orders.
- Perform additional duties as assigned to support team objectives.
Qualifications :
Why Choose Mauser Packaging Solutions?
Do you want to contribute to sustainability and innovation? Join our diverse team dedicated to making a positive impact. At Mauser Packaging Solutions, you'll have the opportunity to grow and develop your career while helping our customers achieve sustainable packaging solutions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
