What are the responsibilities and job description for the Sales Support Coordinator position at Mauser Packaging Solutions?
Mauser Packaging Solutions seeks a highly motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will handle customer orders from initial entry through shipment, ensuring timely communication and resolution of any issues that may arise.
Key Responsibilities:
- Develop and maintain strong relationships with customers through effective communication and issue resolution.
- Enter and/or maintain customer orders, ensuring accuracy and adherence to deadlines.
- Review plant delivery schedules against customer requested dates and address any discrepancies in a timely manner.
- Communicate order confirmations, changes, and cancellations to both customers and internal stakeholders.
- Collaborate with sales and operations teams to resolve any service issues and recommend corrective actions when necessary.
- Verify the accuracy of orders after shipment, including billing and quantity items.
- Manage the issuance of credits, return authorizations, and pallet returns.
- Analyze inventory usage on stocked items, identifying areas for improvement and communicating findings to relevant stakeholders.
- Ensure customer complaints are resolved in a satisfactory manner, seeking guidance from supervisors when needed.
- Maintain open lines of communication with planners, sales representatives, pricing teams, and plant management as required.
- Prepare and distribute reports to plant management and customers, including inventory and open order reports, and track shipments associated with invoices.
- Process plant claims, addressing shortages, quality issues, and miscellaneous deductions.
- File customer paperwork, such as shipping documentation and customer orders, in a timely fashion.
Requirements:
- 1 years of customer service experience required.
- Associate or bachelor's degree preferred but not mandatory.
- Manufacturing experience highly valued.
- Basic to advanced computer skills, including Excel proficiency.
- CRM experience advantageous.
- Ability to perform basic quantitative skills.
- Effective verbal and written communication skills.
- Strong customer service advocacy and problem-solving abilities.
