Account Manager - Commercial Landscaping

What We’re Looking For

• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and attention to detail.
• Experience in landscaping or related industries is a plus.
• Ability to manage multiple accounts and coordinate with operations effectively.

What Success Looks Like

• Proposal Conversion Rate: Strong track record of winning proposals.
• Revenue Growth: Drive new and recurring revenue through upsells and cross-sells.
• Operational Excellence: Ensure services meet customer expectations with minimal complaints.
• Customer Retention: Build relationships that keep customers returning year after year.

What You’ll Do

Customer Relationship Management

• Build and maintain long-term relationships with clients through site visits, phone calls, and meetings.
• Address customer concerns and proactively resolve issues to ensure trust and satisfaction.
• Understand customer goals and align our services to meet their property needs and expectations.

Proposal Development & Sales

• Create, present, and follow up on proposals for landscape maintenance, enhancements, and irrigation services.
• Collaborate with our team to design tailored solutions that meet customer needs and budgets.
• Identify upsell opportunities to improve landscapes and enhance customer experiences.

Property Inspections & Consultation

• Conduct regular property walkthroughs with clients to assess conditions and identify potential improvements.
• Recommend seasonal services such as fall cleanups or irrigation adjustments.

Service Delivery & Coordination

• Partner with the operations team to ensure timely, high-quality service that meets contract standards.
• Work with crew leaders to address client requests and manage challenges on-site.

Issue Resolution & Problem Solving

• Quickly respond to service issues, coordinating with internal teams to find effective solutions.
• Communicate clearly with customers during service challenges to manage expectations.

Administrative & Reporting Duties

• Maintain detailed records of interactions, contracts, and services.
• Monitor customer contracts, ensuring timely renewals and follow-ups.
• Track metrics like proposal conversion, revenue growth, and customer satisfaction.

Client Education & Outreach

• Share seasonal tips, updates, and industry trends to keep clients informed.
• Organize customer appreciation events and educational workshops to strengthen client relationships.

Why Join Us?

• Be part of a dynamic team committed to creating beautiful, sustainable landscapes.
• Competitive salary with opportunities for growth and performance-based bonuses.
• A collaborative work environment where your ideas and contributions matter.