Senior Windows System Engineer

Job Summary :

• Reporting to the Device Management Manager, the Windows Management Engineer integrates and supports enterprise information systems management, including Windows systems (SME), server administration, virtualization, application packaging, networking, scripting automation, and classroom management applications. Working from a central location, this role is a Level III (resolver) resource in a tiered service desk hierarchy. The Windows Management Engineer ultimately supports teachers in educational institutions and implements end-user technology into the classroom, as well as supporting staff across the district to perform critical business functions. The Windows Management Engineer will be held accountable for the following responsibilities :
• Serves as the subject matter expert for the enterprise Windows Workstation OS Ecosystem
• Tests and deploys of new and updated software to Windows client systems
• Implements policy changes on clients via the most appropriate methods
• Develops and deploys Windows Image including building Windows OS Image for network-based deployment (PXE), USB image, and vendor factory imaging including crucial core applications
• Modifies source installation media for Windows Application Packaging to redeploy with customized configuration settings across the Windows fleet
• Supports the service desk, vendors, and Technical Coordinators as they support the schools and students.
• Creates and maintains documentation for Windows Management processes, procedures, and configurations
• Defines and manages the device support lifecycle for Windows systems within the classroom and across the institution
• Manages and configures the Windows System, including, developing computer collections, managing advertisements, and deploying patches, updates, applications, and modifying configurations to ensure standardization as well as to improve the functionality of the enterprise fleet of devices using device management tools such as configuration manager, Intune, etc.
• Uses applications for device lockdown to prevent student tampering; monitoring / tracking tools to ensure student time-on-task; and efficient educator workflows.
• Assembles technical architecture documentation, as well as end-user training documentation, to disseminate to staff across the District
• Collaborates with support teams to help ensure standards are maintained, problems are addressed, field issues are understood and future states anticipated
• Updates all assigned tickets capturing troubleshooting activities and resolution, resolving escalations from the Service Desks
• Takes the lead for discovery and ownership of Windows desktop and related product issues
• Implements platform-agnostic and supportable solutions across Microsoft Windows, Apple macOS & iOS, and ChromeOS
• Collaborates with teachers on Google Apps for Education on Windows devices
• Collaborates with the technology curriculum and educational assessment partners to ensure Windows devices are fully suitable for classroom usage and student assessments
• Other duties as assigned

Qualifications : Education and Experience Required :

Knowledge, Skills, and Abilities :