What are the responsibilities and job description for the Customer Experience Coordinator position at Maverick Concierge?
Overview
As a key member of the Maverick Concierge team, you will be responsible for providing top-notch concierge services, managing reservations, and ensuring seamless communication with tenants.
Responsibilities
- Offer exceptional concierge services, including making travel arrangements, arranging entertainment, and booking reservations.
- Manage reservations, ensure accurate scheduling, and coordinate events and activities.
- Develop and maintain strong relationships with tenants, addressing their needs and concerns in a professional and empathetic manner.
- Handle receptionist duties, including answering phone calls, responding to emails, and processing mail and packages.
- Ensure outstanding customer service, maintaining high levels of tenant satisfaction and loyalty through prompt attention to their needs and concerns.
Requirements
- Proven experience in a similar role or relevant industry, demonstrating expertise in concierge services, reservation management, and customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants and colleagues.
- Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
- High school diploma or equivalent, with a focus on customer service, hospitality, or a related field.
