What are the responsibilities and job description for the Residential Services Manager position at Maverick Concierge?
Position Overview
The Residential Services Manager will oversee the delivery of exceptional concierge services, manage reservations, and ensure effective communication with tenants at our residential properties.
Key Responsibilities
- Oversee the provision of comprehensive concierge services, ensuring timely and courteous response to tenant requests.
- Manage reservations, including scheduling appointments, making arrangements for amenities, and coordinating events.
- Develop and maintain strong relationships with tenants, addressing their needs and concerns in a professional and empathetic manner.
- Handle receptionist duties, including answering phone calls, responding to emails, and processing mail and packages.
- Deliver outstanding customer service, ensuring tenant satisfaction and loyalty through prompt attention to their needs and concerns.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants and colleagues.
- Proven experience in a similar role or relevant industry, demonstrating expertise in concierge services, reservation management, and customer service.
- Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
- High school diploma or equivalent, with a focus on customer service, hospitality, or a related field.
