What are the responsibilities and job description for the Service Ambassador position at Maverick Concierge?
Company Overview
Maverick Concierge is a dynamic organization committed to delivering exceptional concierge services that elevate tenant satisfaction and reduce management efforts.
Our team of professionals is dedicated to providing personalized support, facilitating seamless interactions between tenants and property staff, and fostering a positive living environment.
Job Description
This full-time on-site role involves providing comprehensive concierge services, managing reservations, communicating effectively with tenants, handling receptionist duties, and delivering outstanding customer service on a daily basis.
Key Responsibilities
- Provide exceptional concierge services, ensuring timely and courteous response to tenant requests.
- Manage reservations, including scheduling appointments, making arrangements for amenities, and coordinating events.
- Develop and maintain strong relationships with tenants, addressing their needs and concerns in a professional and empathetic manner.
- Handle receptionist duties, including answering phone calls, responding to emails, and processing mail and packages.
- Deliver outstanding customer service, ensuring tenant satisfaction and loyalty through prompt attention to their needs and concerns.
Qualifications
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants and colleagues.
- Proven experience in a similar role or relevant industry, demonstrating expertise in concierge services, reservation management, and customer service.
- Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
- High school diploma or equivalent, with a focus on customer service, hospitality, or a related field.
