What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Maverick Solutions Inc?
Our event marketing firm specializes in creating memorable promotional campaigns and events for top-tier brands. We’re dedicated to providing outstanding customer experiences while fostering a dynamic, collaborative work environment. We are currently seeking a Customer Service Representative to join our growing team.
As a Customer Service Representative, you will be the face of our clients’ brands, delivering exceptional service to customers while supporting our event marketing initiatives. This role offers hands-on training and the opportunity to grow within the company.
Key Responsibilities:
- Engage with customers at events to provide information, answer questions, and promote products and services.
- Maintain a positive and professional demeanor while addressing customer inquiries.
- Build and strengthen customer relationships to foster brand loyalty.
- Assist with event setup, execution, and breakdown, ensuring all customer service standards are met.
- Collaborate with the marketing team to develop and implement strategies to improve customer satisfaction.
- Gather and report customer feedback to support campaign improvements.
What We Offer:
- Paid Training to help you succeed from day one.
- Opportunities for Career Advancement, including promotions based on performance.
- A collaborative and energetic work environment focused on teamwork and innovation.
- Competitive Pay with performance-based bonuses.
- Travel Opportunities to attend events and conferences.
- Access to professional development and leadership training programs.
Qualifications:
- Strong communication and interpersonal skills.
- A customer-first mindset with the ability to build relationships.
- Problem-solving skills and adaptability in a fast-paced environment.
- Enthusiastic, outgoing personality with a passion for helping others.
- Ability to work flexible hours, including weekends and evenings as needed.
- High school diploma or equivalent (some college coursework or customer service experience is a plus).
Salary : $35,000 - $55,000
