What are the responsibilities and job description for the AV Installation Technician position at MAVi?
Job Description
Job Description
Benefits :What we are looking for :
We are seeking an AV technician for our thriving technology business. If you are a motivated individual with experience in A / V and home automation who enjoys providing clients with world- class customer service, we should talk...
Who we are looking for :
Are you a natural craftsman? Do you have fanatical attention to detail and neatness? When you connect a system, do you make sure all the wires are labeled and managed? Do you love keeping up with the latest technology and constantly learning about the next cool thing? Are you equally comfortable pulling wire through unfinished construction as you are hanging a $10k tv? Do you relish the moment when you power up a home theater and test the volume of the surround sound? If you answer these questions with a resounding yes, come join our team!
About MAVi :
MAVi was founded in 2017 by two brothers in Shawnee and has grown to be one of the largest residential AV companies in Kansas City. We are a local, family-run business and we
instilled that family-style culture within the company. We passionately focus on creating an amazing experience for our customers by creating solid designs, paying attention to every detail, and providing a unique installation & service experience. We provide high-quality AV systems that are designed to work together flawlessly which creates an easy-to-use system for our end users.
Position Description :
As an AV technician at MAVi, you will spend your time working in homes and businesses to install and integrate the latest in A / V and automation technology. On Monday you might find yourself pulling wire at a home under construction; on Tuesday you may be hanging televisions and mounting projectors in conference rooms; and then end your week on Friday putting the finishing touches on a dedicated theater room. Some days you will work alone, but when youre working with an assistant, youll direct their work and make sure that they learn along the way.
When the client is ready to use their technology for the first time, you will train them and answer all their questions.
When youre not installing systems, youll provide world class service and support to our clients. You wont just be repairing their systems, though; youll also be repairing the relationship our clients have with the system. Whether youre doing installation or service, youll provide detailed documentation of your work so that anyone on the team can pick up where you left off.
If were lucky, your daily work will be planned and structured. However, ours is a fast-moving and dynamic line of your work, and priorities can shift at a moments notice. You must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issues. Client service is something we hold sacred at our company, so it is of the utmost importance that you be willing and able to serve as a helping hand to our clients in their moment of need.
Job Requirements :
- 3 years in A / V industry with experience leading small to medium projects
- The ability to read and interpret plans and install systems according to specifications
- A high level of emotional intelligence
- Dedicated to details and follow-through
- Ambition to strive for 100% client satisfaction at all times
- A professional appearance at all times
- Excellent communication skills
- The ability to use electronic tools and trade tools
- Resourceful and willing to patiently work through challenging situations
- Patient and friendly at all times
- Dedicated to details and follow-through
- Ambition to strive for 100% client satisfaction at all times
- Do you believe theres always room for improvement? We are always in pursuit of perfection when it comes to the client experience.
- Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every member of our team puts client service first and foremost.
- Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
- Are you frequently putting yourself in others shoes? We believe empathy and understanding are key to all phases of the client relationship
- Can you keep a secret? Good, because our clients privacy is a top priority.
- Do you read from the teleprompter or do you write your own script? Were not afraid to challenge the status quo and blaze our own trail.
- Do you pick up the ball that someone else may have dropped? Were looking for people that own the company goals beyond just doing their job.
- Are you OK with making a mistake? We are too, as long as we learn from them and dont repeat.
Culture Fit :