What are the responsibilities and job description for the Office Admin position at MAVi?
Benefits :
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k)
Bonus based on performance
What we are looking for :
We seek a well-organized and hard-charging Office Administrator for our home technology business. If you are a motivated individual who enjoys keeping the company’s CEO and general operations on track while providing clients with world-class customer service, we should talk...
Position Description :
As the Administrator at MAVi, your time will be divided into two main responsibilities :
For starters, it is your job to make sure our CEO is focusing only on what he should be focusing on. As with most company owners, It’s too easy for our CEO to get distracted by multiple tasks and needs that pop up on a daily basis, all of which are important and require his attention, but which also keep him from focusing on growing the company. Your job is to help organize his priorities each day, making sure all the dozens of daily tasks are assigned to the right people across the company and that they’re actually following up on those tasks. If you’re really good at this, you’ll eventually get to the point where you’re one step ahead of our CEO, anticipating what he’s going to need and making it happen before he even realizes he needs it!
You also have an important second responsibility. We are in the business of making sure our clients are happy with their home technology at every stage of their relationship with us. We need you to ensure that our clients are receiving top-class service and support experience 100% of the time. This will include working extensively within a suite of service tools we have implemented for communications and ticket tracking. You will be responsible for ensuring follow-through in a timely manner, coordinating and scheduling resources, and staying in close communication with our valued clients throughout the process. You will work directly with our company leadership and field service teams to continually ensure that our service systems and highly structured processes are adhered to by both our internal team and our valued clients.
If we are lucky, your daily focus on these two responsibilities will be planned and structured. However, ours is a fast-moving and dynamic line of work. Your priorities can shift at a moment’s notice. You must be comfortable with this and willing to be an active participant in juggling multiple demands. You will always be expected to treat our clients with patience and friendliness no matter how big or small their issues.
Job Requirements :
5 years administrative, executive assistant, or office management experience
3 years of experience with customer service
A very high level of emotional intelligence
Excellent organizational skills
Extreme attention to detail
Excellent communication skills
Resourceful and able to work through challenging situations
Ability to work efficiently with minimal supervision
Patient and friendly at all times
Dedicated to details and follow-through
Ambition to strive for 100% client satisfaction at all times
Culture Fit :
Do you thrive in a fast-paced environment? Do you enjoy knowing today is going to be different from yesterday? We change priorities by the hour, so you need to enjoy helping set the pace.
Do you write things down even when everyone else is simply listening? If so, our CEO will love you.
Do you believe there’s always room for improvement? We are always in pursuit of perfection when it comes to the client experience.
Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every member of our team puts client service first and foremost.
Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
Are you frequently putting yourself in others’ shoes? We believe empathy and understanding are key to all phases of the client relationship
Do you pick up the ball that someone else may have dropped? We are looking for people who are committed to the company's goals beyond just doing their jobs.
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