What are the responsibilities and job description for the Customer Success Manager (FinOps) position at Mavvrik (formerly DigitalEx)?
Customer Success Manager(FinOps / Cloud Governance)
Location: Austin, TX Preferred | Remote Considered
About Mavvrik
Mavvrik helps organizations gain financial precision and governance across complex hybrid, multi-cloud, and AI-powered environments. Backed by $6.3 million in recent funding, we are growing rapidly as we help organizations make sense of cloud spend, manage AI workloads, and maintain financial control while adopting hybrid cloud strategies.
At Mavvrik, we are solving a specialized challenge: enabling financial accountability and efficiency in today’s cloud-first world. Our customers rely on us to navigate the complexity of cloud cost management, governance, and AI infrastructure — not just to save money, but to enable confident decision-making across finance, engineering, and operations teams.
🔗 www.mavvrik.ai
The Role
This is not your typical SaaS CSM role. We are specifically looking for a Customer Success Manager who understands the financial and operational challenges of managing cloud infrastructure and controlling AI spend.
If you have built strong partnerships with customers around FinOps, cloud financial management, cloud governance, or hybrid cloud operations — this role is for you. Candidates without direct experience in these areas will not be considered.
As a CSM, you will serve as a trusted advisor to Mavvrik’s customers, helping them achieve clarity, control, and precision in managing cloud and AI environments.
What You'll Do
Applicants without cloud infrastructure, FinOps, or cloud governance experience will not be considered.
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Location: Austin, TX Preferred | Remote Considered
About Mavvrik
Mavvrik helps organizations gain financial precision and governance across complex hybrid, multi-cloud, and AI-powered environments. Backed by $6.3 million in recent funding, we are growing rapidly as we help organizations make sense of cloud spend, manage AI workloads, and maintain financial control while adopting hybrid cloud strategies.
At Mavvrik, we are solving a specialized challenge: enabling financial accountability and efficiency in today’s cloud-first world. Our customers rely on us to navigate the complexity of cloud cost management, governance, and AI infrastructure — not just to save money, but to enable confident decision-making across finance, engineering, and operations teams.
🔗 www.mavvrik.ai
The Role
This is not your typical SaaS CSM role. We are specifically looking for a Customer Success Manager who understands the financial and operational challenges of managing cloud infrastructure and controlling AI spend.
If you have built strong partnerships with customers around FinOps, cloud financial management, cloud governance, or hybrid cloud operations — this role is for you. Candidates without direct experience in these areas will not be considered.
As a CSM, you will serve as a trusted advisor to Mavvrik’s customers, helping them achieve clarity, control, and precision in managing cloud and AI environments.
What You'll Do
- Own the customer journey — onboarding, adoption, value achievement, renewal, and expansion
- Build trusted relationships with technical, financial, and executive stakeholders
- Provide practical guidance on cloud cost management, governance, financial precision, and resource efficiency across hybrid and multi-cloud environments
- Lead customer business reviews focused on outcomes, maturity, and opportunities for improvement
- Help customers drive financial accountability within engineering, finance, and operations teams
- Identify risks and proactively solve challenges to ensure customer satisfaction and retention
- Advocate internally for your customers’ needs with Product, Engineering, and Sales
Applicants without cloud infrastructure, FinOps, or cloud governance experience will not be considered.
- 4 - 7 years in Customer Success, Technical Account Management, or related roles within SaaS, cloud infrastructure, or FinOps organizations
- Direct experience supporting FinOps, cloud financial management, cloud infrastructure, or hybrid/multi-cloud initiatives
- Familiarity with public cloud platforms (AWS, Azure, Google Cloud); experience with on-premises technologies such as VMware and Kubernetes is a plus
- Strong knowledge of cloud cost governance, hybrid & multi-cloud environments, and FinOps Foundation frameworks
- Ability to communicate technical and financial topics to both technical and non-technical audiences
- Proven success building lasting relationships across engineering, finance, and executive leadership
- Preferred certifications: FinOps Certified Practitioner, AWS Solutions Architect, Azure Fundamentals, or Google Cloud Certified
- Be part of a venture-backed, high-growthcompany redefining cloud and AI financial management
- Make a real impact on customers navigating hybrid and AI cloud challenges
- Work with a passionate, collaborative team that values precision and customer outcomes
- Competitive salary, equity, and benefits
- Austin, TX preferred for close collaboration with HQ
- Strong remote candidates will also be considered
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