What are the responsibilities and job description for the CRM Manager, North America position at Max Mara Fashion Group?
The Role:
The Max Mara USA Omni-Channel CRM MANAGER will work closely with the Director of CRM to support the organization’s short and long-term objectives through day to day administrative and long-term project work.
Omnichannel CRM Manager will collaborate to develop initiatives and analysis to improve business results. Will prepare routine and ad-hoc analyses to support sales, operations, marketing and client engagement initiatives. CRM Manager will also oversee targeting segmentation, list generation and post-campaign analysis.
TASKS AND RESPONSIBILITIES
- A key support in CRM department with various projects and administrative tasks
- Support Director of CRM in exporting data and updating internal files for weekly reporting surrounding CRM &Operations
- Over-see one direct report Omni-Channel CRM Coordinator and oversee their CRM efforts; including invite lists for events, event reports, ad-hoc reports and data collection reporting.
- Collaborate with internal partners for different reporting and analysis needs
- Conduct research projects as needed, competitor analysis, etc.
- Create presentation materials for store use
- Perform general clerical and administrative duties
- Any other tasks assigned from time to time
The Ideal Candidate:
- Graduate of Marketing, Business Administration or other related fields
- Strong communications skills both verbal and written
- Excellent follow-through practices
- Strong time management skills and prioritization with the ability to work under specific timelines and fast- paced environments
- Must possess strong organizational skills and attention to accuracy
- Proficient analytical capabilities and computer skills, must be able to learn new applications quickly
- Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Adobe Photoshop, Word & Outlook)
- Knowledge of Salesforce and/or Tableau a plus
Salary : $95,000 - $100,000
