Director of Concessions, North America

TITLE: Director of Concessions

REPORTS TO: Chief Commercial Officer

OVERALL DUTIES: The Director of Concessions will oversee six Max Mara trademarks across

19 locations and 52 shops. This position works closely with cross-functional corporate teams to

execute growth initiatives aimed at maximizing profitability. The ideal candidate will have a

proven track record in retail management, with a strong focus on operational excellence, sales

growth, and strategic development across multiple locations, particularly in department stores

and leased businesses. This role will be pivotal in expanding Max Mara's presence in department stores across the United States.

CORE RESPONSIBILITIES:

• Lead, develop, and mentor high-performing Regional Managers and Shop Managers, ensuring

alignment with broader company goals.

• Cultivate a high-performance culture in Concessions focused on operational excellence, sales

growth, client experience, and continuous improvement.

• Drive sales growth and meet KPIs as outlined by the company.

• Oversee Vendor Direct Fulfillment (VDF) in collaboration with the E-commerce and

Operations teams to ensure efficiency.

• Manage the Direct-to-Consumer (DTC) program, ensuring profitability while continuously

identifying opportunities for growth.

• Optimize inventory management practices to minimize stock loss.

• Monitor and manage T E, events, and co-op budgets, with a strong emphasis on cost

management and driving profitability.

• Champion Max Mara’s Retail Excellence Strategy, with a particular focus on CRM and client

experience to enhance customer loyalty.

• Streamline processes and operational workflows, ensuring business objectives are met while

maintaining the highest standards of efficiency and operational excellence.

• Ensure ongoing participation in key department store promotional events to maximize brand

visibility and sales.

• Collaborate with the Buying team to optimize product assortments and improve sales

performance.

• Work closely with Retail Planning to finalize sales forecasts.

• Plan, execute, and oversee VIC client events, client luncheons, and in-store and off-site

activations to drive customer engagement.

• Lead the execution of matrix and non-matrix pop-up shops and trunk shows, using special

events and retail tactics to boost product visibility and sell-through.

• Guide teams through transitions, implementing new strategies or processes with minimal

disruption and maximum efficiency.

• Act as the liaison between the Department Store Corporate teams, Max Mara’s COO, and

internal cross-functional teams to secure resources, address obstacles, and implement store

improvements.

REQUIRED SKILLS/EDUCATION:

• Minimum of 10 years of experience in multi-unit management, with a focus on department

stores and concessions.

• Proven ability to lead, develop, and inspire high-performing teams, including Regional and

Shop Managers.

• Strong track record of driving sales growth and exceeding performance targets.

• Ability to contribute to and execute long-term strategic plans.

• Deep understanding of CRM and customer service, with a demonstrated ability to enhance

client relationships and drive retention.

• Exceptional interpersonal and communication skills, with the ability to collaborate cross-

functionally with departments such as Buying, Planning, HR, Marketing, PR, Finance, E-

commerce, and Operations.

• Strong analytical skills, with a data-driven approach to analyzing sales performance, customer

trends, and operational efficiencies.

Compensation: $130,000 - $190,000 based on experience.

Max Mara is an Equal Opportunity Employer. M/F/D/V