What are the responsibilities and job description for the Fashion Store Manager position at Max Mara Fashion Group?
About the Role
This position is responsible for ensuring excellent customer service, meeting sales goals, and maintaining a positive work environment.
- Assist stylists in managing store operations when management is absent.
- Greet customers, build relationships, and provide personalized follow-ups to drive sales growth.
- Resolve customer complaints promptly and professionally, guaranteeing complete satisfaction.
- Exceed both individual and store sales targets by consistently meeting or surpassing Key Performance Indicators (KPIs).
- Maximize customer satisfaction by going above and beyond expectations.
Staff Partnership
This role promotes teamwork, effective communication, and collaboration among colleagues, management, and corporate teams.
- Foster a positive working environment through open communication and inclusive leadership.
- Demonstrate leadership skills by stepping in to manage shifts and motivate the team to achieve store objectives.
Shop Operations
This position requires adherence to company policies, procedures, and guidelines to maintain smooth day-to-day operations.
- Stay up-to-date with POS system functionality and troubleshoot technical issues as needed.
- Communicate all store-related issues or concerns to the Store Manager for timely resolution.
- Perform opening and closing duties as required to ensure the store is secure and prepared for each business day.
- Manage time effectively, including stock maintenance, product displays, and inventory management.
