Service Manager

Company: Max Motors Dealerships

Max Motors Dealerships is a well-established and highly reputable automotive company that has been serving the community for over 20 years. We pride ourselves in providing high-quality vehicles and exceptional customer service. We are currently seeking a highly motivated and experienced Service Manager to join our team.

Position Overview:

The Service Manager will oversee and manage all aspects of the Service Department at Max Motors Dealerships. This includes but is not limited to supervising the service team, ensuring efficient and timely completion of repairs and maintenance, and maintaining customer satisfaction.

Key Responsibilities:

- Manage and supervise a team of service technicians, including hiring, training, and performance evaluations

- Ensure the service department's daily operations run smoothly and efficiently

- Maintain and monitor service schedules and ensure timely service completion

- Handle and resolve any customer complaints or concerns in a professional and timely manner

- Communicate with customers regarding their service needs and provide accurate and transparent estimates for repairs and maintenance

- Order and maintain inventory of parts and supplies

- Collaborate with other departments to ensure a seamless customer experience

- Ensure the service department adheres to all safety protocols and regulations

- Keep up-to-date with industry trends and continuously identify opportunities for improvement in the service department

- Create and maintain reports on service department performance and profitability for management review

Qualifications:

- 5 years of experience in a service management role within the automotive industry

- Technical knowledge and understanding of automotive systems and repairs

- Strong leadership and team management skills

- Excellent communication and customer service skills

- Ability to handle and resolve conflict with customers and team members

- Proven track record of improving customer satisfaction and department profitability

- Proficient in Microsoft Office and dealership management software

- High school diploma or equivalent, post-secondary education in automotive service management is an asset

Working Conditions:

- Full-time, Monday to Friday with occasional weekends

- Fast-paced and dynamic environment

- Ability to stand for extended periods and lift heavy objects (up to 50lbs)

At Max Motors Dealerships, we believe in investing in our employees by providing competitive salaries, benefits, and ongoing training opportunities. If you are a driven and customer-oriented individual with a passion for the automotive industry, we want to hear from you. Join our team and help us continue to provide top-notch service to our valued customers. Apply now!

Salary : $4,000 - $8,000