What are the responsibilities and job description for the Patient Care Coordinator position at MAX Surgical Specialty Management?
Our practiceORAL SURGERY GROUP with offices in New Brunswick, East Brunswick and Middlesex, New Jersey is seeking a Patient Care Coordinator to join the team!
As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.
Major responsibilities
As the Patient Care Coordinator you will be providing customer service over the phone and in-person, acting as the director of first impressions. This position requires a self-starter who finds value working in a fast-paced and dynamic environment while providing support and solutions to patients.
Major responsibilities
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
- Posts all self pay charges, collects payments, and provides patient with receipt
- Reconciles billing slips to daily schedule
- Updates patient information including demographics, insurance, HIPAA forms and financial waivers
- Schedules appointments accurately according to department guidelines; using waitlist when applicable
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
- Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
- Demonstrates the ability to adequately follow downtime procedures
- Other job duties as required
- High School Diploma required, A.S. Degree in healthcare/related field preferred
- Comprehensive knowledge of electronic medics
- Adeptness in HealthCare Industry
- Clerical Duties experience
- Expertise in Answering Inbound Calls
- Deep understanding of data entry
- Be able to prioritize workload and perform in a fast-paced and challenging environment
- Excellent phone etiquette and ability to establish rapport with diverse clientele
- 1 year of experience as a Medical Receptionist
- General grasp of dental & medical terminology
- Prior experience with multi-line phone systems preferred
- Ability to work on a rotating Saturday schedule
