Patient Experience Manager

About Us:

MAX Surgical Specialty Management is dedicated to optimizing patient outcomes through personalized care, cutting-edge technology, and unwavering professional integrity. We partner with esteemed practices to ensure every patient receives exceptional care, every time. As a Treatment Coordinator, you will play a crucial role in delivering this commitment to excellence. Your responsibilities will include:

Main Responsibilities:

• Attend comprehensive exams to understand patient treatment needs.
• Enter treatment plans into WinOMS with proper coding.

Presentation of Treatment Plan:

• Determine dental benefit eligibility, limitations, and payment estimates necessary for financial arrangements.
• Explain insurance coverage and out-of-pocket expenses to patients.
• Educate patients about their dental benefits and present case fees and financial options.
• Ensure patients understand their treatment plan and overcome objections to facilitate a decision.
• Prepare an alert in WinOMS for PCCs on how treatment calculations were figured out.
• Add approved discounts as notes in WinOMS for the billing department.
• Prepare a formal financial agreement for patients to sign.

Skills and Qualifications:

• Excellent communication skills.
• Knowledge of dentistry and ability to explain procedures simply.
• Familiarity with computer systems.
• Customer service skills.
• Self-directed.
• Excellent telephone skills.
• Influencing/negotiation skills.
• Organizational skills.
• Familiarity with ADA codes.
• Creative problem-solving skills.
• Keen understanding of scheduling and financial systems.
• Ability to function within a team environment.