What are the responsibilities and job description for the Revenue Cycle Specialist – Self Pay Collections position at MAX Surgical Specialty Management?
Join Max Surgical Specialty Management, an innovative leader in the healthcare industry, as we embark on an exhilarating journey of growth and expansion!
We are seeking a motivated and dynamic individual to join our Revenue Cycle Management Team as a Revenue Cycle Specialist – Self Pay Collections.
What You'll Do:
The Revenue Cycle Specialist – Self Pay Collections will be responsible for ensuring accurate and efficient patient account management while delivering exceptional customer service. By leveraging expertise in healthcare billing, financial arrangements, and conflict resolution, the position supports effective collections and fosters positive relationships with patients and stakeholders. Through collaboration and proficiency in technology, the role contributes to the financial integrity and operational success of the organization.
The successful candidate will be able to:
Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.
Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.
MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.
We are seeking a motivated and dynamic individual to join our Revenue Cycle Management Team as a Revenue Cycle Specialist – Self Pay Collections.
What You'll Do:
The Revenue Cycle Specialist – Self Pay Collections will be responsible for ensuring accurate and efficient patient account management while delivering exceptional customer service. By leveraging expertise in healthcare billing, financial arrangements, and conflict resolution, the position supports effective collections and fosters positive relationships with patients and stakeholders. Through collaboration and proficiency in technology, the role contributes to the financial integrity and operational success of the organization.
The successful candidate will be able to:
- Perform collection duties to ensure prompt payment from guarantors following policies and procedures
- Apply credit card, and payment plan options of payment correctly
- Analyze Explanation of Benefits (EOB) documents to understand and resolve patient billing issues
- Investigate historical claim data to ensure collections due are appropriate
- Contact patients to communicate various payment sources and options available to resolve aged patient balances
- Provide clear explanations and next steps to patients regarding their patient balance, insurance claims and or coverage
- Document note in the EMR system describing work completed on accounts
- Utilize strong listening and negotiating skills to secure a minimum payment on each patient encounter called
- Follow all policies set forth for each specific practice
- Work daily/weekly reports accurately and timely
- Meet productivity standards set by management for the number of accounts worked per day, as well as dollars collected per day
- Inform management on any discrepancies within accounts
- Update system with new demographic and other pertinent data when applicable
- Determine whether accounts are eligible for insurance, prepare insurance update and document system appropriately
- Collect patient outstanding co-payments, deductibles and out-of-pocket responsibilities
- Contact third-party payers as appropriate for coordination of benefits, eligibility, reimbursement issues and balance follow-up
- Assist Patient Billing team with answering inbound calls during heavy call volume periods
- Perform any and all other duties as assigned
- High School Diploma required, Medical Billing and or Coding Certification highly preferred
- 3 years of hands-on experience in healthcare revenue cycle management, with a proven track record of optimizing processes
- Proficient in all Microsoft Office applications as well as medical office software
- Proven experience in healthcare billing
- Sound knowledge of health insurance providers
- Strong interpersonal and organizational skills
- Excellent customer service skills
- The ability to work in a fast-paced environment
- Highly competitive salaries & annual performance and compensation reviews
- Competitive health insurance and benefits, including medical, dental, vision, disability, and more
- 401k retirement savings plan that includes employer match
- Generous Paid Time Off, sick leave, and paid holidays
- Advance your career growth with opportunities in the most extensive growing oral surgery practice in the Northeast
Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.
Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.
MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.
