Surgical Team Assistant

Job Overview:

Riverside Oral Surgery is seeking a highly skilled Treatment Coordinator to join our team. In this role, you will be responsible for explaining treatment options and related costs to patients. You will work closely with the surgeon and patient to gather information, coordinate treatment plans, and present them to the patient.

Your Key Responsibilities:

• Attend comprehensive exams to understand patient treatment needs.
• Enter treatment plans into WinOMS with proper coding.

Presenting Treatment Plans:

• Determine dental benefit eligibility, limitations, and payment estimates necessary for financial arrangements.
• Explain insurance coverage and out-of-pocket expenses to patients.
• Educate patients about their dental benefits and present case fees and financial options.
• Ensure patients understand their treatment plan and overcome objections to facilitate a decision.
• Prepare an alert in WinOMS for PCCs on how treatment calculations were figured out.
• Add approved discounts as notes in WinOMS for the billing department.
• Prepare a formal financial agreement for patients to sign.

Skill Requirements:

• Excellent communication skills.
• Knowledge of dentistry and ability to explain procedures simply.
• Familiarity with computer systems.
• Customer service skills.
• Self-directed.
• Excellent telephone skills.
• Influencing/negotiation skills.
• Organizational skills.
• Familiarity with ADA codes.
• Creative problem-solving skills.
• Keen understanding of scheduling and financial systems.
• Ability to function within a team environment.