Treatment Coordinator Specialist

Job Description:

Riverside Oral Surgery is seeking a Treatment Coordinator to join our West Orange team. The Treatment Coordinator's main responsibility is to clearly explain treatment options and related costs to patients. This role involves liaising between the surgeon and patient, gathering information during the new patient experience, and coordinating treatment plans with the surgeon and presenting them to the patient.

Main Responsibilities:

• Attend comprehensive exams to understand patient treatment needs.
• Enter treatment plans into WinOMS with proper coding.

Presentation of Treatment Plan:

• Determine dental benefit eligibility, limitations, and payment estimates necessary for financial arrangements.
• Explain insurance coverage and out-of-pocket expenses to patients.
• Educate patients about their dental benefits and present case fees and financial options.
• Ensure patients understand their treatment plan and overcome objections to facilitate a decision.
• Prepare an alert in WinOMS for PCCs on how treatment calculations were figured out.
• Add approved discounts as notes in WinOMS for the billing department.
• Prepare a formal financial agreement for patients to sign.

Ongoing Organization & Maintenance:

• Meet weekly with the surgeon to discuss outstanding cases.
• Maintain a recall list for follow-up appointments.
• Prepare unscheduled treatment reports for patients who haven't scheduled in three months.