What are the responsibilities and job description for the Computer Technician position at Maxeffect Computers LLC?
Job Summary
We are seeking a skilled and motivated Computer Technician to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients, ensuring their computer systems and networks operate smoothly. This role requires a strong understanding of various operating systems, software troubleshooting, and computer networking.
Responsibilities
- Provide technical support for both hardware and software issues across various platforms including Windows and Mac OS.
- Respond to customer inquiries and troubleshoot issues via phone, email, or in-person, ensuring high levels of customer satisfaction.
- Utilize ticketing systems to track and manage support requests efficiently.
- Perform desktop support tasks including installation, configuration, and maintenance of computer systems.
- Assist in the setup and configuration of network devices and ensure proper connectivity within the organization.
- Conduct software troubleshooting to resolve application-related issues promptly.
- Maintain documentation of technical procedures and solutions for future reference.
- Collaborate with other IT team members to enhance service delivery and improve overall system performance.
Qualifications
- Proven experience in IT support or a related field with a strong focus on customer service.
- Proficiency in Windows and Mac OS.
- Familiarity with computer networking concepts and practices.
- Experience using ticketing systems is preferred.
- Strong problem-solving skills with the ability to troubleshoot hardware and software issues effectively.
- Excellent communication skills, both verbal and written, with a focus on providing clear instructions to users.
- Ability to work independently as well as part of a team in a fast-paced environment.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Computer Technician.
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Expected hours: 40 per week
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $23