What are the responsibilities and job description for the Bilingual Medical Front Office Lead position at MAXhealth?
Job Description
Job Description
MaxHealth in looking to hire a full-time Front Office Lead to partner with office management with monitoring the performance of our Front Office staff along with check-in and check-out functions, collecting co-payments, scheduling patients, answering phones, and provide excellent customer service overall.
This healthcare position earns a competitive wage, depending on experience. We provide fantastic benefits, including health benefits, a 401k plan, life insurance, long-term disability, paid holidays, and PTO (paid time off)!
Must be Bilingual in Spanish and have Referrals experience to be considered. Normal hours of operation are Monday- Friday 7 : 30a-4 : 30p.
Responsibilities :
- Answer phones, respond to callers needs or transfer as appropriate.
- Schedule patients using computer system.
- Enter all new patient information accurately and efficiently.
- Assist in ensuring all patient preparations are made for upcoming appointments.
- Follow up on cancellations and no-shows.
- Complete any incident reports regarding patient issues.
- Accurately and efficiently schedule discharge orders.
- Accurately and efficiently enter billing information.
- Accurately collects patient co-pays / co-insurance.
- Review clerical supply needs and submit supply orders in a timely fashion to keep an appropriate amount on hand.
- Ensure that office is kept clean and janitorial service is being maintained appropriately.
- Document and report any facility management issues in a timely manner (i.e. plumbing, electrical)
- Appropriately identify and report issues with patients and referring physicians.
- Serve as a positive role model for other staff members and act as a front office resource / liaison for internal and external customers (i.e. physicians and management).Act as a point of escalation for the front desk and ensures information is communicated to direct report appropriately.
- IVR including account balance update, co-pay and deductible checks and expected collection amounts.
- Ensure staff is collecting appropriate time of service collections.
- Ensure staff is completing Day Close report correctly and providing coaching as needed.
- Complete Final Day Close report including documentation of overall goal and collection summary.
- Incoming complaints will be logged and attempted to be resolved. Escalation will happen as needed
- Monitor front desk schedule and ensure it is followed by staff. This includes lunch breaks, scheduled time off and securing float coverage. When coverage is not available escalation will occur.
- Ensure front desk staff is keeping logs of no-shows weekly to ensure / confirm no-show billing.
- Ensure front desk staff is doing day prior appointment reminders
- Ensure staff is adhering to voicemail check requirements.
- Reviews required office operational binders to ensure updates are made and included as needed.
QUALIFICATIONS FOR A FRONT OFFICE LEAD
ABOUT MAXHEALTH
MaxHealth is a rapidly growing medical practice with clinics spread across central and southern Florida. With expanded locations and easy access to MaxHealth care, we offer convenient appointments, including telehealth and urgent care. Our patients choose us because we provide easy access to a complete range of patient-centered services. Achieving our mission of becoming Florida's leading national provider of high-value primary and specialty care services keeps us focused on reinventing the relationship between patients and healthcare providers for the better.
IND123
Job Posted by ApplicantPro
