What are the responsibilities and job description for the Assistant Restaurant Manager position at Maxim ES?

Maxime's is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member's clubs 5 Hertford Street and Oswald's in London.

Opening early 2025, Maxime's is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences to our members and guests.

Maxime's mission is to deliver excellence in standards, consistently delivered with honest hospitality, in a natural uncompromising way. . Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members' needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.

Reporting to the Restaurant Manager, the Assistant Restaurant Manager will assist the overseeing Front of House restaurant operations, providing a level of service that exceeds guest expectations, and ensuring all staff work together as an effective team to deliver exceptional hospitality.

ESSENTIAL DUTIES & RESPONSIBILITIES

Service & Hospitality

Deputize for the Restaurant Manager in their absence.
Ensures exceptional service standards and Member satisfaction across all dining rooms within the Club through collaboration with all departments.
Promotes a team culture and passion for hospitality, food and beverage.
Sets an example for impeccable service, maintaining the ability to step into any role in the restaurant in the absence of staff or during moments of high volume.
Enhances the private club experience by delivering an exceptional guest experience that balances charm, warmth, hospitality, and sophistication - fine-tuned to the individual member / guest.
Responds swiftly to address employee or Member / guest conflicts and complaints through Company's complaint handling procedure

Operations

Completes accident reports promptly in the event that a guest or employee is injured.

Ensure a safe working and guest environment to reduce the risk of injury and accidents.

To ensure a high standard of personal hygiene at all times.

Business & Financial

In the Restaurant Manager's absence, be responsible for ensuring that all financial (invoices, reporting) and personnel / payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Adhere to company standards and service levels to increase sales and minimize costs.

Leadership

Promotes an exceptional team spirit, building good morale and trust among the team through hands-on leadership.

Ensures that all team members are knowledgeable about Company history, food and beverage products, steps of service, and safety protocols.

Responsible for managing performance of team members by providing continuous feedback (recognition, coaching or documenting infractions when necessary).

Candidates can expect :

Professional work collaboration with experts in the food and hospitality field

Opportunity to work with a exceptional products and in unique environments

To be part of a growing team and regularly engage together in cross- company dialogue and exchange

COMPENSATION AND BENEFITS

Comprehensive benefits plan, including medical, dental, vision and life insurance.

Generous paid time off programs (vacation and personal days).

401k retirement savings plan with company match.

Pre-tax commuter benefits.

Work life and wellness benefit platform.

Discount program offering Retail, Restaurants & Activities discounts.

Freshly prepared Staff Meal whilst on duty.

Uniform and dry cleaning provided.

more!

POSITION REQUIREMENTS :

Minimum 2 years' experience working in a fine dining restaurant and / or hotel.

Proficiency in a variety of technology systems, especially Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management platforms, and various business analysis programs.

Current NYC Food Protection Certificate.

Willingness to maintain a clean, healthy, and safe working environment.

Ability to work independently, with minimal supervision.

Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Ability to be flexible with job demands and open-minded when being asked to complete tasks.

Ability to operate and use all equipment necessary to run the restaurant.

Ability to operate with grace under pressure.

Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds.

Ability to work varied hours / days as business dictates.

Ability to stand for up to 8-10 hours a day.

Maxime's is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.

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